On the effect of user faults on her perception of agents faults in collaborative settings

Reut Asraf, Chen Rozenshtein, David Sarne

פרסום מחקרי: פרק בספר / בדוח / בכנספרסום בספר כנסביקורת עמיתים

תקציר

In various human-Agent collaborative settings the agent is fault-prone. In many of these settings, it is possible that the human user will also account to failure, hindering task execution. In this paper we study the effect of the latter type of failures over the user's satisfaction with the agent in the collaborative setting. We report the results of two experiments, differing in the number of agent's faults and the way faults influence task progress and attract players' focus, with 264 subjects recruited and interacted through Amazon Mechanical Turk. We find that when the user accounts for some faults during the collaborative execution of the task, she becomes more forgiving to the agent faults, and consequently more satisfied with the collaboration, compared to the case where she makes no faults. The importance of this finding becomes most apparent in the design of collaborative agents.

שפה מקוריתאנגלית
כותר פרסום המארחHAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction
עמודים372-376
מספר עמודים5
מסת"ב (אלקטרוני)9781450386203
מזהי עצם דיגיטלי (DOIs)
סטטוס פרסוםפורסם - 9 נוב׳ 2021
אירוע9th International User Modeling, Adaptation and Personalization Human-Agent Interaction, HAI 2021 - Virtual, Online, יפן
משך הזמן: 9 נוב׳ 202111 נוב׳ 2021

סדרות פרסומים

שםHAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction

כנס

כנס9th International User Modeling, Adaptation and Personalization Human-Agent Interaction, HAI 2021
מדינה/אזוריפן
עירVirtual, Online
תקופה9/11/2111/11/21

ASJC Scopus subject areas

  • ???subjectarea.asjc.1700.1712???
  • ???subjectarea.asjc.1700.1702???
  • ???subjectarea.asjc.1700.1709???

טביעת אצבע

להלן מוצגים תחומי המחקר של הפרסום 'On the effect of user faults on her perception of agents faults in collaborative settings'. יחד הם יוצרים טביעת אצבע ייחודית.

פורמט ציטוט ביבליוגרפי