Who gave that hotel five stars? The concierge...

Dina Mayzlin, Yaniv Dover, Judith Chevalier

Research output: Contribution to journalArticlepeer-review

Original languageAmerican English
JournalHarvard Business Review
Volume90
Issue number9
StatePublished - Sep 2012
Externally publishedYes

All Science Journal Classification (ASJC) codes

  • Economics and Econometrics
  • General Business,Management and Accounting
  • Management of Technology and Innovation
  • Business and International Management
  • Strategy and Management

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