What affects customer success when bargaining for a new car? Some empirical evidence

Research output: Contribution to journalArticlepeer-review

Abstract

Data about 233 new car models were collected, and a measure of customer success in bargaining for a new car (alpha) was created by computing the ratio between the discount received on the manufacturer's suggested retail price (MSRP) and the negotiable range (MSRP - dealer's car cost). One hypothesis was that customers who purchase more expensive cars succeed less in bargaining because of their higher time value. A second hypothesis was that a positive correlation between the negotiable range and alpha should exist, because of either customer incentives to bargain or dealer's bargaining strategy. Both hypotheses were supported by the data.

Original languageAmerican English
Pages (from-to)26-30
Number of pages5
JournalJournal of Socio-Economics
Volume41
Issue number1
DOIs
StatePublished - 1 Jan 2012

Keywords

  • Automobile industry
  • Bargaining
  • Car dealers
  • Consumer behavior
  • Negotiations

All Science Journal Classification (ASJC) codes

  • Economics and Econometrics

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