@inproceedings{f317ff197dba47dfb1caec1f056d80c0,
title = "Towards a Knowledge Base of Business Process Redesign: Forming the Structure",
abstract = "Many reasons drive organizations to improve their existing business processes. Designing an improvement is complex; it requires familiarity with the process under consideration and vast knowledge and expertise in the field of business processes. Therefore, there is no substitute for an expert judgment while designing a process improvement. Yet, experts{\textquoteright} knowledge is limited by their experience. In this paper, we present our vision of supporting more informed expert decisions. This vision is based on designing a knowledge-based solution in order to facilitate sharing experience from past cases gained by various organizations. More specifically, this paper focuses on the first step that is required for constructing a knowledge base: designing its structure. To formulate a representative structure, we studied cases reported in literature and formulated a baseline structure grounded in the reviewed literature. We examined its coverage for additional cases originating in literature and added additional features where needed, until we reached saturation. The proposed structure distinguishes between the features that characterize a situation that leads to a redesign act and the set of improvement actions performed as a result.",
keywords = "Business processes, Business processes redesign, Knowledge base",
author = "Neta Kettler and Pnina Soffer and Irit Hadar",
note = "Funding Information: This research is supported by the Israel Science Foundation under grant Publisher Copyright: {\textcopyright} 2019, Springer Nature Switzerland AG.; 20th International Conference on Business Process Modeling, Development and Support, BPMDS 2019 and 24th International Conference on Evaluation and Modeling Methods for Systems Analysis and Development, EMMSAD 2019 ; Conference date: 03-06-2019 Through 04-06-2019",
year = "2019",
doi = "10.1007/978-3-030-20618-5\_1",
language = "American English",
isbn = "9783030206178",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer Verlag",
pages = "3--18",
editor = "Iris Reinhartz-Berger and Jelena Zdravkovic and Jens Gulden and Rainer Schmidt",
booktitle = "Enterprise, Business-Process and Information Systems Modeling - 20th International Conference, BPMDS 2019, 24th International Conference, EMMSAD 2019, Held at CAiSE 2019, Proceedings",
address = "Germany",
}