The impact of BI-supported performance measurement system on a public police force

Elad Moskovitz, Adir Even

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Performance Measurement Systems (PMS) may assist implementing organizational strategy and act as an effective tool for control and surveillance. The PMS explored in this study was implemented by the public police forces, using advanced Business Intelligence (BI) technologies. Using that system, police commanders can analyze performance scores of their own units and get feedback on their success. The study examines the system's impact, through analysis of the metric results over a 5-year time period. The results indeed show a positive impact, as with the vast majority of the metrics examined, the performance indeed improved. Further, the results confirmed the preliminary assumptions that the relative weight of each metric will moderate the improvement, and that metrics that reflect activity will behave differently than those that reflect outcomes. The study discusses the implications of these results, and proposed directions for future research.

Original languageAmerican English
Title of host publication18th Americas Conference on Information Systems 2012, AMCIS 2012
Pages10-17
Number of pages8
Volume1
StatePublished - 1 Dec 2012
Event18th Americas Conference on Information Systems 2012, AMCIS 2012 - Seattle, WA, United States
Duration: 9 Aug 201212 Aug 2012

Conference

Conference18th Americas Conference on Information Systems 2012, AMCIS 2012
Country/TerritoryUnited States
CitySeattle, WA
Period9/08/1212/08/12

Keywords

  • Business intelligence
  • Is success
  • Performance measurement system

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems
  • Library and Information Sciences

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