| Original language | American English |
|---|---|
| Journal | CoRR |
| Volume | abs/2004.07861 |
| State | Published - 2020 |
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The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes
Andrew Daw, Antonio Castellanos, Galit B. Yom-Tov, Jamol Pender, Leor Gruendlinger
Research output: Contribution to journal › Article › peer-review