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The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes

Andrew Daw, Antonio Castellanos, Galit B. Yom-Tov, Jamol Pender, Leor Gruendlinger

Research output: Contribution to journalArticlepeer-review

Original languageAmerican English
JournalCoRR
Volumeabs/2004.07861
StatePublished - 2020

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