Technology and the Future of Dispute Systems Design

Research output: Contribution to journalArticlepeer-review


The article focuses on historical and current perspectives on dispute system design (DSD) and identifies areas in which information technologies can facilitate and enhance the process. It provides an overview of an experience with online dispute resolution (ODR). It discusses several examples of ODR that were concerned only with the effectiveness of a discrete tool. It also illustrates a disputant's information management process.
Original languageEnglish
Pages (from-to)151-199
Number of pages49
JournalHarvard Negotiation Law Review
StatePublished - 2012


  • DISPUTE resolution (Law)
  • INFORMATION technology
  • CONFLICT management
  • INFORMATION resources management
  • JUSTICE administration


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