| Original language | English |
|---|---|
| State | Published - 2019 |
Silent abandonment in contact centers: Estimating customer patience with uncertain data
Antonio Castellanos, Galit B Yom-Tov, Yair Goldberg
Research output: Working paper
Antonio Castellanos, Galit B Yom-Tov, Yair Goldberg
Research output: Working paper
| Original language | English |
|---|---|
| State | Published - 2019 |