Original language | English |
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State | Published - 2019 |
Silent abandonment in contact centers: Estimating customer patience with uncertain data
Antonio Castellanos, Galit B Yom-Tov, Yair Goldberg
Research output: Working paper
Antonio Castellanos, Galit B Yom-Tov, Yair Goldberg
Research output: Working paper
Original language | English |
---|---|
State | Published - 2019 |