Abstract
In today's fiercely competitive marketplace, companies not only need to provide high-quality products and services that are free of deficiencies, but they also must implement a radical innovation approach. Both are essential for an organization's survival, yet some studies suggest they compete for scarce resources and thus emphasize organizational activities that lead one of them to harm the other. Others provide empirical support for the simultaneous coexistence of these approaches. The article focuses on reconciling this issue by identifying the conditions under which quality and innovation can coexist. The authors use climate and information exchange theories, which are good performance predictors, to present a new perspective on this debate. This reconciliation has important theoretical and practical applications on the field of quality and the quality manager's role. From a practical point, the balance between quality and innovation concerns many in the quality profession on a daily basis.
| Original language | English |
|---|---|
| Pages (from-to) | 14-17 |
| Number of pages | 4 |
| Journal | The Journal for Quality and Participation |
| Volume | 38 |
| Issue number | 1 |
| State | Published - 2015 |
Keywords
- Business And Economics--Personnel Management
- Studies
- Innovations
- Cointegration analysis
- Total quality
- Quality management
- Employees
- Problem solving
- Research methodology
- Research & development--R&D
- Hypotheses
- Departments
- Knowledge
- Climate
- 9130:Experiment/theoretical treatment
- 5320:Quality control