On the relation between reliance and compliance in an aided visual scanning task

Rebecca Wiczorek; Joachim Meyer; Torsten Guenzler

doi:https://doi.org/10.1177/1071181312561060

On the relation between reliance and compliance in an aided visual scanning task

Rebecca Wiczorek, Joachim Meyer, Torsten Guenzler

Faculty of Engineering Sciences

Ben-Gurion University of the Negev

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Alarms, alerts, and other binary cues affect user behavior in complex ways. One relevant distinction is the suggestion that there are two different responses to alerts - compliance (the tendency to perform an action cued by the alert) and reliance (the tendency to refrain from actions as long as no alert is issued). An experiment tested the dependence of the two behaviors on the Positive and Negative Predictive Values of the alerts (PPV and NPV) to determine whether these are indeed two different behaviors. Results suggest that the compliance is relatively stable and unaffected by irrelevant information (the NPV), while reliance is also affected by the PPV. The results are discussed in terms of multiple-process theories of trust in information sources.

Original language	American English
Title of host publication	Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012
Pages	253-257
Number of pages	5
DOIs	https://doi.org/10.1177/1071181312561060
State	Published - 1 Dec 2012
Event	Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012 - Boston, MA, United States Duration: 22 Oct 2012 → 26 Oct 2012

Publication series

Name	Proceedings of the Human Factors and Ergonomics Society

Conference

Conference	Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012
Country/Territory	United States
City	Boston, MA
Period	22/10/12 → 26/10/12

All Science Journal Classification (ASJC) codes

Human Factors and Ergonomics

Access to Document

https://doi.org/10.1177/1071181312561060

Cite this

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title = "On the relation between reliance and compliance in an aided visual scanning task",

abstract = "Alarms, alerts, and other binary cues affect user behavior in complex ways. One relevant distinction is the suggestion that there are two different responses to alerts - compliance (the tendency to perform an action cued by the alert) and reliance (the tendency to refrain from actions as long as no alert is issued). An experiment tested the dependence of the two behaviors on the Positive and Negative Predictive Values of the alerts (PPV and NPV) to determine whether these are indeed two different behaviors. Results suggest that the compliance is relatively stable and unaffected by irrelevant information (the NPV), while reliance is also affected by the PPV. The results are discussed in terms of multiple-process theories of trust in information sources.",

author = "Rebecca Wiczorek and Joachim Meyer and Torsten Guenzler",

year = "2012",

month = dec,

day = "1",

doi = "https://doi.org/10.1177/1071181312561060",

language = "American English",

isbn = "9780945289418",

series = "Proceedings of the Human Factors and Ergonomics Society",

pages = "253--257",

booktitle = "Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012",

note = "Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012 ; Conference date: 22-10-2012 Through 26-10-2012",

}

Wiczorek, R, Meyer, J & Guenzler, T 2012, On the relation between reliance and compliance in an aided visual scanning task. in Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012. Proceedings of the Human Factors and Ergonomics Society, pp. 253-257, Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012, Boston, MA, United States, 22/10/12. https://doi.org/10.1177/1071181312561060

On the relation between reliance and compliance in an aided visual scanning task. / Wiczorek, Rebecca; Meyer, Joachim; Guenzler, Torsten.
Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012. 2012. p. 253-257 (Proceedings of the Human Factors and Ergonomics Society).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - On the relation between reliance and compliance in an aided visual scanning task

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N2 - Alarms, alerts, and other binary cues affect user behavior in complex ways. One relevant distinction is the suggestion that there are two different responses to alerts - compliance (the tendency to perform an action cued by the alert) and reliance (the tendency to refrain from actions as long as no alert is issued). An experiment tested the dependence of the two behaviors on the Positive and Negative Predictive Values of the alerts (PPV and NPV) to determine whether these are indeed two different behaviors. Results suggest that the compliance is relatively stable and unaffected by irrelevant information (the NPV), while reliance is also affected by the PPV. The results are discussed in terms of multiple-process theories of trust in information sources.

AB - Alarms, alerts, and other binary cues affect user behavior in complex ways. One relevant distinction is the suggestion that there are two different responses to alerts - compliance (the tendency to perform an action cued by the alert) and reliance (the tendency to refrain from actions as long as no alert is issued). An experiment tested the dependence of the two behaviors on the Positive and Negative Predictive Values of the alerts (PPV and NPV) to determine whether these are indeed two different behaviors. Results suggest that the compliance is relatively stable and unaffected by irrelevant information (the NPV), while reliance is also affected by the PPV. The results are discussed in terms of multiple-process theories of trust in information sources.

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BT - Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012

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Y2 - 22 October 2012 through 26 October 2012

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On the relation between reliance and compliance in an aided visual scanning task

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