Abstract
We consider an overloaded multi-server multi-class queueing model where customers may abandon while waiting to be served. For class i, service is provided at rate μi, and abandonment occurs at rate θi. In a many-server fluid regime, we show that prioritizing the classes in decreasing order of ciμi/θi asymptotically minimizes an ergodic holding cost, where ci denotes the equivalent holding cost per unit time for class i.
Original language | English |
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Pages (from-to) | 127-144 |
Number of pages | 18 |
Journal | Queueing Systems |
Volume | 67 |
Issue number | 2 |
DOIs | |
State | Published - Feb 2011 |
Keywords
- Asymptotic optimality
- Ergodic cost
- Fluid limits
- Multi-class queues
- Queues with abandonment
All Science Journal Classification (ASJC) codes
- Statistics and Probability
- Computer Science Applications
- Management Science and Operations Research
- Computational Theory and Mathematics