MPs and Audiences on Social Media During Emergencies: Automatic and Manual Content Analyses of Facebook Posts

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The social media channels of the members of parliament (MPs) are significant arenas through which communication between the public and national leaders occurs. This is the first paper to explore how these channels function during emergencies. We present findings from a mixed-method study of automatic and manual content analysis of a unique dataset of all posts in Israeli MPs’ Facebook pages during the 19th Israeli parliament. We compare the scope of posting, engagement with posts, and the content in MPs’ Facebook pages during “ordinary” periods and an “emergency” period, focusing on the 2014 Israel/Gaza war. Findings present MPs’ social media pages as key hubs of information and interaction between MPs and audiences in emergencies, even more so than during ordinary periods. MPs’ social media pages involve significantly more posts, and engagement with posts, during emergencies, and the content in them becomes more emotional, less personal and focused on the emergency situation and the national leaders responding to it.

Original languageEnglish
Title of host publicationElectronic Participation - 10th IFIP WG 8.5 International Conference, ePart 2018, Proceedings
EditorsPanos Panagiotopoulos, Noella Edelmann, Peter Parycek, Shefali Virkar, Gianluca Misuraca, Yannis Charalabidis
Pages39-50
Number of pages12
DOIs
StatePublished - 2018
Event10th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2018 - Krems, Austria
Duration: 3 Sep 20185 Sep 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11021 LNCS

Conference

Conference10th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2018
Country/TerritoryAustria
CityKrems
Period3/09/185/09/18

Keywords

  • Emergencies
  • Facebook
  • MPs Facebook pages
  • New media
  • Social media

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • General Computer Science

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