MPs and Audiences on Social Media During Emergencies: Automatic and Manual Content Analyses of Facebook Posts

Nili Steinfeld; Azi Lev-On

doi:10.1007/978-3-319-98578-7_4

MPs and Audiences on Social Media During Emergencies: Automatic and Manual Content Analyses of Facebook Posts

Nili Steinfeld, Azi Lev-On

The Moscowitz School of Communication

Ariel University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The social media channels of the members of parliament (MPs) are significant arenas through which communication between the public and national leaders occurs. This is the first paper to explore how these channels function during emergencies. We present findings from a mixed-method study of automatic and manual content analysis of a unique dataset of all posts in Israeli MPs’ Facebook pages during the 19^th Israeli parliament. We compare the scope of posting, engagement with posts, and the content in MPs’ Facebook pages during “ordinary” periods and an “emergency” period, focusing on the 2014 Israel/Gaza war. Findings present MPs’ social media pages as key hubs of information and interaction between MPs and audiences in emergencies, even more so than during ordinary periods. MPs’ social media pages involve significantly more posts, and engagement with posts, during emergencies, and the content in them becomes more emotional, less personal and focused on the emergency situation and the national leaders responding to it.

Original language	English
Title of host publication	Electronic Participation - 10th IFIP WG 8.5 International Conference, ePart 2018, Proceedings
Editors	Panos Panagiotopoulos, Noella Edelmann, Peter Parycek, Shefali Virkar, Gianluca Misuraca, Yannis Charalabidis
Pages	39-50
Number of pages	12
DOIs	https://doi.org/10.1007/978-3-319-98578-7_4
State	Published - 2018
Event	10th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2018 - Krems, Austria Duration: 3 Sep 2018 → 5 Sep 2018

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11021 LNCS

Conference

Conference	10th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2018
Country/Territory	Austria
City	Krems
Period	3/09/18 → 5/09/18

Keywords

Emergencies
Facebook
MPs Facebook pages
New media
Social media

All Science Journal Classification (ASJC) codes

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-319-98578-7_4

Cite this

Steinfeld, N., & Lev-On, A. (2018). MPs and Audiences on Social Media During Emergencies: Automatic and Manual Content Analyses of Facebook Posts. In P. Panagiotopoulos, N. Edelmann, P. Parycek, S. Virkar, G. Misuraca, & Y. Charalabidis (Eds.), Electronic Participation - 10th IFIP WG 8.5 International Conference, ePart 2018, Proceedings (pp. 39-50). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11021 LNCS). https://doi.org/10.1007/978-3-319-98578-7_4

Steinfeld, Nili ; Lev-On, Azi. / MPs and Audiences on Social Media During Emergencies : Automatic and Manual Content Analyses of Facebook Posts. Electronic Participation - 10th IFIP WG 8.5 International Conference, ePart 2018, Proceedings. editor / Panos Panagiotopoulos ; Noella Edelmann ; Peter Parycek ; Shefali Virkar ; Gianluca Misuraca ; Yannis Charalabidis. 2018. pp. 39-50 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{005e2d5e41f84aada55c7b3615425f42,

title = "MPs and Audiences on Social Media During Emergencies: Automatic and Manual Content Analyses of Facebook Posts",

abstract = "The social media channels of the members of parliament (MPs) are significant arenas through which communication between the public and national leaders occurs. This is the first paper to explore how these channels function during emergencies. We present findings from a mixed-method study of automatic and manual content analysis of a unique dataset of all posts in Israeli MPs{\textquoteright} Facebook pages during the 19th Israeli parliament. We compare the scope of posting, engagement with posts, and the content in MPs{\textquoteright} Facebook pages during “ordinary” periods and an “emergency” period, focusing on the 2014 Israel/Gaza war. Findings present MPs{\textquoteright} social media pages as key hubs of information and interaction between MPs and audiences in emergencies, even more so than during ordinary periods. MPs{\textquoteright} social media pages involve significantly more posts, and engagement with posts, during emergencies, and the content in them becomes more emotional, less personal and focused on the emergency situation and the national leaders responding to it.",

keywords = "Emergencies, Facebook, MPs Facebook pages, New media, Social media",

author = "Nili Steinfeld and Azi Lev-On",

note = "Publisher Copyright: {\textcopyright} 2018, IFIP International Federation for Information Processing.; 10th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2018 ; Conference date: 03-09-2018 Through 05-09-2018",

year = "2018",

doi = "10.1007/978-3-319-98578-7_4",

language = "الإنجليزيّة",

isbn = "9783319985770",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

pages = "39--50",

editor = "Panos Panagiotopoulos and Noella Edelmann and Peter Parycek and Shefali Virkar and Gianluca Misuraca and Yannis Charalabidis",

booktitle = "Electronic Participation - 10th IFIP WG 8.5 International Conference, ePart 2018, Proceedings",

}

Steinfeld, N & Lev-On, A 2018, MPs and Audiences on Social Media During Emergencies: Automatic and Manual Content Analyses of Facebook Posts. in P Panagiotopoulos, N Edelmann, P Parycek, S Virkar, G Misuraca & Y Charalabidis (eds), Electronic Participation - 10th IFIP WG 8.5 International Conference, ePart 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11021 LNCS, pp. 39-50, 10th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2018, Krems, Austria, 3/09/18. https://doi.org/10.1007/978-3-319-98578-7_4

MPs and Audiences on Social Media During Emergencies: Automatic and Manual Content Analyses of Facebook Posts. / Steinfeld, Nili ; Lev-On, Azi.
Electronic Participation - 10th IFIP WG 8.5 International Conference, ePart 2018, Proceedings. ed. / Panos Panagiotopoulos; Noella Edelmann; Peter Parycek; Shefali Virkar; Gianluca Misuraca; Yannis Charalabidis. 2018. p. 39-50 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11021 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - MPs and Audiences on Social Media During Emergencies

T2 - 10th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2018

AU - Steinfeld, Nili

AU - Lev-On, Azi

PY - 2018

Y1 - 2018

N2 - The social media channels of the members of parliament (MPs) are significant arenas through which communication between the public and national leaders occurs. This is the first paper to explore how these channels function during emergencies. We present findings from a mixed-method study of automatic and manual content analysis of a unique dataset of all posts in Israeli MPs’ Facebook pages during the 19th Israeli parliament. We compare the scope of posting, engagement with posts, and the content in MPs’ Facebook pages during “ordinary” periods and an “emergency” period, focusing on the 2014 Israel/Gaza war. Findings present MPs’ social media pages as key hubs of information and interaction between MPs and audiences in emergencies, even more so than during ordinary periods. MPs’ social media pages involve significantly more posts, and engagement with posts, during emergencies, and the content in them becomes more emotional, less personal and focused on the emergency situation and the national leaders responding to it.

AB - The social media channels of the members of parliament (MPs) are significant arenas through which communication between the public and national leaders occurs. This is the first paper to explore how these channels function during emergencies. We present findings from a mixed-method study of automatic and manual content analysis of a unique dataset of all posts in Israeli MPs’ Facebook pages during the 19th Israeli parliament. We compare the scope of posting, engagement with posts, and the content in MPs’ Facebook pages during “ordinary” periods and an “emergency” period, focusing on the 2014 Israel/Gaza war. Findings present MPs’ social media pages as key hubs of information and interaction between MPs and audiences in emergencies, even more so than during ordinary periods. MPs’ social media pages involve significantly more posts, and engagement with posts, during emergencies, and the content in them becomes more emotional, less personal and focused on the emergency situation and the national leaders responding to it.

KW - Emergencies

KW - Facebook

KW - MPs Facebook pages

KW - New media

KW - Social media

UR - http://www.scopus.com/inward/record.url?scp=85052915451&partnerID=8YFLogxK

U2 - 10.1007/978-3-319-98578-7_4

DO - 10.1007/978-3-319-98578-7_4

M3 - منشور من مؤتمر

SN - 9783319985770

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 39

EP - 50

BT - Electronic Participation - 10th IFIP WG 8.5 International Conference, ePart 2018, Proceedings

A2 - Panagiotopoulos, Panos

A2 - Edelmann, Noella

A2 - Parycek, Peter

A2 - Virkar, Shefali

A2 - Misuraca, Gianluca

A2 - Charalabidis, Yannis

Y2 - 3 September 2018 through 5 September 2018

ER -

Steinfeld N , Lev-On A. MPs and Audiences on Social Media During Emergencies: Automatic and Manual Content Analyses of Facebook Posts. In Panagiotopoulos P, Edelmann N, Parycek P, Virkar S, Misuraca G, Charalabidis Y, editors, Electronic Participation - 10th IFIP WG 8.5 International Conference, ePart 2018, Proceedings. 2018. p. 39-50. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-98578-7_4

MPs and Audiences on Social Media During Emergencies: Automatic and Manual Content Analyses of Facebook Posts

Abstract

Publication series

Conference

Keywords

All Science Journal Classification (ASJC) codes

Access to Document

Other files and links

Cite this