Knowledge-Driven Customer Support Services: A Socio-Engineering Approach

Itzhak Aviv, Meira Levy, Irit Hadar

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageHebrew
Title of host publicationCustomer Relationship Management and the Social and Semantic Web
Chapter2
Pages23-38
Number of pages16
DOIs
StatePublished - 2011

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