Original language | Hebrew |
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Title of host publication | Customer Relationship Management and the Social and Semantic Web |
Chapter | 2 |
Pages | 23-38 |
Number of pages | 16 |
DOIs | |
State | Published - 2011 |
Knowledge-Driven Customer Support Services: A Socio-Engineering Approach
Itzhak Aviv, Meira Levy, Irit Hadar
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review