Integrating emotional load into service operations

Research output: Contribution to journal › Letter › peer-review

All Science Journal Classification (ASJC) codes

@article{fe98cf3b12aa41ee92ef72c985bba9ce,

title = "Integrating emotional load into service operations",

author = "Yom-Tov, {Galit B.} and Anat Rafaeli",

year = "2022",

month = apr,

doi = "https://doi.org/10.1007/s11134-022-09740-3",

language = "الإنجليزيّة",

volume = "100",

pages = "565--567",

journal = "Queueing Systems",

issn = "0257-0130",

publisher = "Springer Netherlands",

number = "3-4",

}

TY - JOUR

T1 - Integrating emotional load into service operations

AU - Yom-Tov, Galit B.

AU - Rafaeli, Anat

PY - 2022/4

Y1 - 2022/4

UR - http://www.scopus.com/inward/record.url?scp=85126790300&partnerID=8YFLogxK

U2 - https://doi.org/10.1007/s11134-022-09740-3

DO - https://doi.org/10.1007/s11134-022-09740-3

M3 - رسالة

SN - 0257-0130

VL - 100

SP - 565

EP - 567

JO - Queueing Systems

JF - Queueing Systems

IS - 3-4

ER -