Initiating data-as-a-service adoption in water utilities: A service design approach

Amir Cahn, David Katz, Andrea Ghermandi, Peter Prevos

Research output: Contribution to journalArticlepeer-review

Abstract

Data-as-a-Service (DaaS) can help facilitate the successful adoption of innovative digital solutions by water utilities. However, little is known about the processes used to adopt this model, including the initial challenges and required utility maturity factors. This study engaged diverse stakeholders through a service design approach to support water utilities in evaluating their suitability to adopt DaaS. The findings demonstrate an innovative method by which both DaaS providers and utilities can better analyze their needs and strategic interests, and those of the people they serve. In so doing, they can co-create mutual trust needed to tackle complex water policy challenges.

Original languageAmerican English
Article number101656
JournalUtilities Policy
Volume84
StatePublished - Oct 2023

Keywords

  • Data-as-a-Service
  • Procurement
  • Service Design Thinking

All Science Journal Classification (ASJC) codes

  • General Energy
  • Economics and Econometrics
  • Economics, Econometrics and Finance (miscellaneous)
  • General Economics,Econometrics and Finance
  • Law
  • Business and International Management
  • Transportation
  • Sociology and Political Science

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