Improving Performance by Encouraging Users to Consider Different Levels of Action Identification (LAI)

Aviram Tzur, Dov Te’eni, Lior Zalmanson

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Action Identification Theory proposes that individuals perceive their actions at different levels of abstraction and how this perception can significantly impact their behavior. The paper argues that prompting users to shift between different levels of action identification during their interaction with an information system can improve their performance. The experimental work includes a laboratory experiment and a think-aloud study that explores the effect of users' attention to different levels of action identification and the cognitive fit between on-screen representation and mental models on performance improvement. The discussion analyzes the results and outlines future research plans and expected contributions to the field. This study highlights the importance of considering the user's cognitive processes when designing information systems and suggests potential ways to enhance their performance.

Original languageEnglish
Title of host publicationInternational Conference on Information Systems, ICIS 2023
Subtitle of host publication"Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"
PublisherAssociation for Information Systems
ISBN (Electronic)9781713893622
StatePublished - 2023
Event44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023 -
Duration: 1 Jan 2023 → …

Publication series

NameInternational Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"

Conference

Conference44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023
Period1/01/23 → …

Keywords

  • Action Identification Theory
  • Lab Experiments
  • Levels of Abstraction
  • Think Aloud Experiment
  • User Performance

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Information Systems

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