@inproceedings{c8c446400c5b4fc2ba0b017e892275e8,
title = "Identifying quality issues in bpmn models: An exploratory study",
abstract = "Even though considerable progress regarding the technical perspective on modeling and supporting business processes has been achieved, it appears that the human perspective is still often left aside. In particular, we do not have an in-depth understanding of how process models are inspected by humans, what strategies are taken, and what cognitive processes are involved. This paper takes a first step towards such an understanding and reports an exploratory study investigating how humans identify quality issues in BPMN process models. Providing preliminary answers to initial research questions, we also indicate other research questions that can be investigated using this approach. Our qualitative analysis shows that humans adapt different strategies on how to identify quality issues. Finally, we observed for different quality dimensions quality issues that were spotted by a large number of subjects (e.g., deadlocks), but also quality issues that did not seem to bother the participants of this study (e.g., line crossings).",
keywords = "Empirical research, Human–centered support, Process model quality",
author = "Cornelia Haisjackl and Jakob Pinggera and Pnina Soffer and Stefan Zugal and Lim, {Shao Yi} and Barbara Weber",
note = "Publisher Copyright: {\textcopyright} Springer International Publishing Switzerland 2015; 16th International Conference on Business Process Modeling, Development and Support, BPMDS 2015 and 20th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2015 held at Conference on Advanced Information Syste... ; Conference date: 08-06-2015 Through 09-06-2015",
year = "2015",
doi = "10.1007/978-3-319-19237-6_14",
language = "American English",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer Verlag",
pages = "217--230",
editor = "Selmin Nurcan and S{\'e}rgio Guerreiro and Khaled Gaaloul and Qin Ma and Rainer Schmidt",
booktitle = "Enterprise, Business-Process and Information Systems Modeling - 16th International Conference, BPMDS 2015 20th International Conference, EMMSAD 2015, Proceedings",
address = "Germany",
}