@inbook{8ca6e0c321b14ed6a973b5779c0d6a28,
title = "From chaos to cultural competence: Analyzing language access to public institutions",
abstract = "This paper presents a sociological, five-stage model for analyzing the development of language access services in the public sector. The process starts with a state of 'chaos', where no institutionalized or professional solutions facilitate communication between service providers and clients from linguistic minorities, to a state in which the public sphere is linguistically accessible, as part of a comprehensive policy of cultural competence. As a case study, the model will analyze processes taking place in Israeli society since the 1990s.",
author = "Michal Schuster",
note = "Publisher Copyright: {\textcopyright} 2013 John Benjamins Publishing Company. All rights reserved.",
year = "2013",
doi = "https://doi.org/10.1075/btl.109.07schu",
language = "الإنجليزيّة",
series = "Benjamins Translation Library",
publisher = "John Benjamins Publishing Company",
pages = "61--82",
editor = "Christina Schaffner and Krzysztof Kredens and Yvonne Fowler",
booktitle = "Interpreting in a Changing Landscape. Selected papers from Critical Link 6",
address = "هولندا",
}