Facilitating collaboration between COTS stakeholders via principles of advanced ISD Methods: The vendor perspective

Anat Segal-Raviv; Irit Hadar; Meira Levy

doi:10.1109/CHASE.2015.11

Facilitating collaboration between COTS stakeholders via principles of advanced ISD Methods: The vendor perspective

Anat Segal-Raviv, Irit Hadar, Meira Levy

Department of Information Systems

University of Haifa

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Commercial-off-the-Shelf (COTS) systems continue to evolve after acquisition while adapting to an ever-changing organizational environment. Many software changes are delivered through the change request (CR) knowledge-intensive process that can be viewed as a small development cycle. In this study we mapped COTS-related risks documented in literature to COTS-based systems development (CBSD) phases. We then analyzed evidence for knowledge gaps between stakeholders, such as misunderstanding systems and business aspects, which hinder CR delivery. For each gap we mapped related risks and proposed methods, taken from advanced information system development (ISD) methodologies focused on human, collaborative and knowledge aspects, as mitigation strategies. Our analysis indicates that these methods, which encourage collaboration and knowledge sharing, can serve as feasible mitigation strategies for the knowledge gaps found in the study. Taking a knowledge-centric perspective of the CBSD process by mitigating risks via human-centric development methods is the first step toward a new model for risk management in CBSD.

Original language	American English
Title of host publication	Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	29-35
Number of pages	7
ISBN (Electronic)	9781479919345
DOIs	https://doi.org/10.1109/CHASE.2015.11
State	Published - 23 Jul 2015
Event	8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015 - Florence, Italy Duration: 18 May 2015 → …

Publication series

Name	Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015

Conference

Conference	8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015
Country/Territory	Italy
City	Florence
Period	18/05/15 → …

Keywords

COTS
Communication
Mitigation
Risks

All Science Journal Classification (ASJC) codes

Software
Human Factors and Ergonomics

Access to Document

10.1109/CHASE.2015.11

Cite this

Segal-Raviv, A., Hadar, I., & Levy, M. (2015). Facilitating collaboration between COTS stakeholders via principles of advanced ISD Methods: The vendor perspective. In Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015 (pp. 29-35). Article 7166085 (Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/CHASE.2015.11

Segal-Raviv, Anat ; Hadar, Irit ; Levy, Meira. / Facilitating collaboration between COTS stakeholders via principles of advanced ISD Methods : The vendor perspective. Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015. Institute of Electrical and Electronics Engineers Inc., 2015. pp. 29-35 (Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015).

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title = "Facilitating collaboration between COTS stakeholders via principles of advanced ISD Methods: The vendor perspective",

abstract = "Commercial-off-the-Shelf (COTS) systems continue to evolve after acquisition while adapting to an ever-changing organizational environment. Many software changes are delivered through the change request (CR) knowledge-intensive process that can be viewed as a small development cycle. In this study we mapped COTS-related risks documented in literature to COTS-based systems development (CBSD) phases. We then analyzed evidence for knowledge gaps between stakeholders, such as misunderstanding systems and business aspects, which hinder CR delivery. For each gap we mapped related risks and proposed methods, taken from advanced information system development (ISD) methodologies focused on human, collaborative and knowledge aspects, as mitigation strategies. Our analysis indicates that these methods, which encourage collaboration and knowledge sharing, can serve as feasible mitigation strategies for the knowledge gaps found in the study. Taking a knowledge-centric perspective of the CBSD process by mitigating risks via human-centric development methods is the first step toward a new model for risk management in CBSD.",

keywords = "COTS, Communication, Mitigation, Risks",

author = "Anat Segal-Raviv and Irit Hadar and Meira Levy",

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Segal-Raviv, A, Hadar, I & Levy, M 2015, Facilitating collaboration between COTS stakeholders via principles of advanced ISD Methods: The vendor perspective. in Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015., 7166085, Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015, Institute of Electrical and Electronics Engineers Inc., pp. 29-35, 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015, Florence, Italy, 18/05/15. https://doi.org/10.1109/CHASE.2015.11

Facilitating collaboration between COTS stakeholders via principles of advanced ISD Methods: The vendor perspective. / Segal-Raviv, Anat; Hadar, Irit; Levy, Meira.
Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015. Institute of Electrical and Electronics Engineers Inc., 2015. p. 29-35 7166085 (Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Segal-Raviv A, Hadar I, Levy M. Facilitating collaboration between COTS stakeholders via principles of advanced ISD Methods: The vendor perspective. In Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015. Institute of Electrical and Electronics Engineers Inc. 2015. p. 29-35. 7166085. (Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015). doi: 10.1109/CHASE.2015.11

Facilitating collaboration between COTS stakeholders via principles of advanced ISD Methods: The vendor perspective

Abstract

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Conference

Keywords

All Science Journal Classification (ASJC) codes

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