Exploratory evaluation of politeness in human-robot interaction

Shikhar Kumar; Eliran Itzhak; Samuel Olatunji; Vardit Sarne-Fleischmann; Noam Tractinsky; Galit Nimrod; Yael Edan

doi:https://doi.org/10.48550/arXiv.2103.08441

Exploratory evaluation of politeness in human-robot interaction

Shikhar Kumar, Eliran Itzhak, Samuel Olatunji, Vardit Sarne-Fleischmann, Noam Tractinsky, Galit Nimrod, Yael Edan

Ben-Gurion University of the Negev

Research output: Working paper › Preprint

Abstract

Aiming to explore the impact of politeness on Human robot interaction, this study tested varying levels of politeness in a human robot collaborative table setting task. Polite behaviour was designed based on the politeness rules of Lakoff. A graphical user interface was developed for the interaction with the robot offering three levels of politeness, and an experiment was conducted with 20 older adults and 30 engineering students. Results indicated that the quality of interaction was influenced by politeness as participants significantly preferred the polite mode of the robot. However, the older adults were less able to distinguish between the three politeness levels. Future studies should thus include pre experiment training to increase the familiarity of the older adults with robotic technology. These studies should also include other permutations of the politeness rules of Lakoff.

Original language	American English
Number of pages	6
DOIs	https://doi.org/10.48550/arXiv.2103.08441
State	Published - Mar 2021

Keywords

Computer Science - Robotics

Access to Document

https://doi.org/10.48550/arXiv.2103.08441

Cite this

@techreport{5b697104541e423eae7ae0928186f355,

title = "Exploratory evaluation of politeness in human-robot interaction",

abstract = "Aiming to explore the impact of politeness on Human robot interaction, this study tested varying levels of politeness in a human robot collaborative table setting task. Polite behaviour was designed based on the politeness rules of Lakoff. A graphical user interface was developed for the interaction with the robot offering three levels of politeness, and an experiment was conducted with 20 older adults and 30 engineering students. Results indicated that the quality of interaction was influenced by politeness as participants significantly preferred the polite mode of the robot. However, the older adults were less able to distinguish between the three politeness levels. Future studies should thus include pre experiment training to increase the familiarity of the older adults with robotic technology. These studies should also include other permutations of the politeness rules of Lakoff.",

keywords = "Computer Science - Robotics",

author = "Shikhar Kumar and Eliran Itzhak and Samuel Olatunji and Vardit Sarne-Fleischmann and Noam Tractinsky and Galit Nimrod and Yael Edan",

year = "2021",

month = mar,

doi = "https://doi.org/10.48550/arXiv.2103.08441",

language = "American English",

type = "WorkingPaper",

}

TY - UNPB

T1 - Exploratory evaluation of politeness in human-robot interaction

AU - Kumar, Shikhar

AU - Itzhak, Eliran

AU - Olatunji, Samuel

AU - Sarne-Fleischmann, Vardit

AU - Tractinsky, Noam

AU - Nimrod, Galit

AU - Edan, Yael

PY - 2021/3

Y1 - 2021/3

N2 - Aiming to explore the impact of politeness on Human robot interaction, this study tested varying levels of politeness in a human robot collaborative table setting task. Polite behaviour was designed based on the politeness rules of Lakoff. A graphical user interface was developed for the interaction with the robot offering three levels of politeness, and an experiment was conducted with 20 older adults and 30 engineering students. Results indicated that the quality of interaction was influenced by politeness as participants significantly preferred the polite mode of the robot. However, the older adults were less able to distinguish between the three politeness levels. Future studies should thus include pre experiment training to increase the familiarity of the older adults with robotic technology. These studies should also include other permutations of the politeness rules of Lakoff.

AB - Aiming to explore the impact of politeness on Human robot interaction, this study tested varying levels of politeness in a human robot collaborative table setting task. Polite behaviour was designed based on the politeness rules of Lakoff. A graphical user interface was developed for the interaction with the robot offering three levels of politeness, and an experiment was conducted with 20 older adults and 30 engineering students. Results indicated that the quality of interaction was influenced by politeness as participants significantly preferred the polite mode of the robot. However, the older adults were less able to distinguish between the three politeness levels. Future studies should thus include pre experiment training to increase the familiarity of the older adults with robotic technology. These studies should also include other permutations of the politeness rules of Lakoff.

KW - Computer Science - Robotics

U2 - https://doi.org/10.48550/arXiv.2103.08441

DO - https://doi.org/10.48550/arXiv.2103.08441

M3 - Preprint

BT - Exploratory evaluation of politeness in human-robot interaction

ER -

Exploratory evaluation of politeness in human-robot interaction

Abstract

Keywords

Access to Document

Fingerprint

Cite this