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Does usage level of online services matter to customers’ bank loyalty?
Shalom Levy
Department of Economics and Business Administration
Ariel University
Research output
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peer-review
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Keyphrases
Bank Customers
40%
Bank Loyalty
100%
Bank Services
20%
Computer Technology
20%
Customer Loyalty
40%
Customer Satisfaction
40%
Customer Usage
20%
Design Methodology
20%
Factor Analysis
20%
Following Path
20%
Human Interaction
20%
Negative Relationships
20%
Online Bank
20%
Online Banking Services
80%
Online Customers
20%
Online Quality
20%
Online Service Quality
20%
Online Services
100%
Partial Least Squares Structural Equation Modeling (PLS-SEM)
20%
Path Analysis
20%
Politicians
20%
Quality of Banking Services
20%
Quality of Service
20%
Relation-aware
20%
Service Convenience
40%
Service Loyalty
40%
Service Policy
20%
Service Usage
20%
Significant Relationship
20%
Technological Mediation
20%
Traditional Banks
20%
Usage Level
100%
Variable Effect
20%
Economics, Econometrics and Finance
Customer Retention
66%
Digital Good
100%
Path Analysis
33%