Customers and Users

The agile manifesto emphasizes “individuals and interactions.” When practitioners are asked who are these individuals, most of them would probably mention different roles like system analysts, developers, and testers. The agile approach increases the awareness to additional essential roles in the project, like the customer, who is one of the most important project stakeholders. The users, at the same time, are somehow wrongly neglected, since a common misconception is that the customer represents all users. In this chapter, these two roles are distinguished and described by addressing their main responsibilities.