Corrigendum to “The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” (Organizational Behavior and Human Decision Processes (2018) 144 (97–111), (S0749597815301217), (10.1016/j.obhdp.2017.10.002))

Arik Cheshin; Adi Amit; Gerben A. van Kleef

doi:10.1016/j.obhdp.2019.12.002

Corrigendum to “The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” (Organizational Behavior and Human Decision Processes (2018) 144 (97–111), (S0749597815301217), (10.1016/j.obhdp.2017.10.002))

Arik Cheshin, Adi Amit, Gerben A. van Kleef

University of Haifa, Open University of Israel

Research output: Contribution to journal › Comment/debate

Abstract

The authors identified ‘an error in the means plotted above the bars for “Appropriateness” in Fig. 3. The mistake has now been corrected. The correction does not affect the outcomes of the statistical analyses or the conclusions of the study in any way.’ [Figure presented] The authors would like to apologise for any confusion caused.

Original language	English
Pages (from-to)	190
Number of pages	1
Journal	Organizational Behavior and Human Decision Processes
Volume	156
DOIs	https://doi.org/10.1016/j.obhdp.2019.12.002
State	Published - Jan 2020

All Science Journal Classification (ASJC) codes

Applied Psychology
Organizational Behavior and Human Resource Management

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Cheshin, A., Amit, A., & van Kleef, G. A. (2020). Corrigendum to “The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” (Organizational Behavior and Human Decision Processes (2018) 144 (97–111), (S0749597815301217), (10.1016/j.obhdp.2017.10.002)). Organizational Behavior and Human Decision Processes, 156, 190. https://doi.org/10.1016/j.obhdp.2019.12.002

Cheshin, Arik ; Amit, Adi ; van Kleef, Gerben A. / Corrigendum to “The interpersonal effects of emotion intensity in customer service : Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” (Organizational Behavior and Human Decision Processes (2018) 144 (97–111), (S0749597815301217), (10.1016/j.obhdp.2017.10.002)). In: Organizational Behavior and Human Decision Processes. 2020 ; Vol. 156. pp. 190.

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title = "Corrigendum to “The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” (Organizational Behavior and Human Decision Processes (2018) 144 (97–111), (S0749597815301217), (10.1016/j.obhdp.2017.10.002))",

abstract = "The authors identified {\textquoteleft}an error in the means plotted above the bars for “Appropriateness” in Fig. 3. The mistake has now been corrected. The correction does not affect the outcomes of the statistical analyses or the conclusions of the study in any way.{\textquoteright} [Figure presented] The authors would like to apologise for any confusion caused.",

author = "Arik Cheshin and Adi Amit and {van Kleef}, {Gerben A.}",

note = "Publisher Copyright: {\textcopyright} 2017 Elsevier Inc.",

year = "2020",

month = jan,

doi = "10.1016/j.obhdp.2019.12.002",

language = "الإنجليزيّة",

volume = "156",

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journal = "Organizational Behavior and Human Decision Processes",

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Cheshin, A , Amit, A & van Kleef, GA 2020, 'Corrigendum to “The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” (Organizational Behavior and Human Decision Processes (2018) 144 (97–111), (S0749597815301217), (10.1016/j.obhdp.2017.10.002))', Organizational Behavior and Human Decision Processes, vol. 156, pp. 190. https://doi.org/10.1016/j.obhdp.2019.12.002

Corrigendum to “The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” (Organizational Behavior and Human Decision Processes (2018) 144 (97–111), (S0749597815301217), (10.1016/j.obhdp.2017.10.002)). / Cheshin, Arik ; Amit, Adi; van Kleef, Gerben A.
In: Organizational Behavior and Human Decision Processes, Vol. 156, 01.2020, p. 190.

Research output: Contribution to journal › Comment/debate

TY - JOUR

T1 - Corrigendum to “The interpersonal effects of emotion intensity in customer service

T2 - Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” (Organizational Behavior and Human Decision Processes (2018) 144 (97–111), (S0749597815301217), (10.1016/j.obhdp.2017.10.002))

AU - Cheshin, Arik

AU - Amit, Adi

AU - van Kleef, Gerben A.

PY - 2020/1

Y1 - 2020/1

N2 - The authors identified ‘an error in the means plotted above the bars for “Appropriateness” in Fig. 3. The mistake has now been corrected. The correction does not affect the outcomes of the statistical analyses or the conclusions of the study in any way.’ [Figure presented] The authors would like to apologise for any confusion caused.

AB - The authors identified ‘an error in the means plotted above the bars for “Appropriateness” in Fig. 3. The mistake has now been corrected. The correction does not affect the outcomes of the statistical analyses or the conclusions of the study in any way.’ [Figure presented] The authors would like to apologise for any confusion caused.

UR - http://www.scopus.com/inward/record.url?scp=85077158331&partnerID=8YFLogxK

U2 - 10.1016/j.obhdp.2019.12.002

DO - 10.1016/j.obhdp.2019.12.002

M3 - تعليقَ / نقاش

SN - 0749-5978

VL - 156

SP - 190

JO - Organizational Behavior and Human Decision Processes

JF - Organizational Behavior and Human Decision Processes

ER -

Cheshin A , Amit A, van Kleef GA. Corrigendum to “The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” (Organizational Behavior and Human Decision Processes (2018) 144 (97–111), (S0749597815301217), (10.1016/j.obhdp.2017.10.002)). Organizational Behavior and Human Decision Processes. 2020 Jan;156:190. doi: 10.1016/j.obhdp.2019.12.002

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