@inproceedings{3eca5735f17249aab1d968f770d38991,
title = "Communication model for improving knowledge capture in cots-based systems",
abstract = "Software maintenance constitutes a significant part of software development, which sometimes becomes the lion's share of the project workload. Being a highly knowledge-intensive process, software maintenance can greatly benefit from knowledge management. Many software projects integrate commercial off-the-shelf (COTS) systems components in their projects and face knowledge-related challenges that are specific to such systems, like communication with the software vendor, understanding the ready-made components and more. While many methods have been suggested to improve knowledge management for software maintenance, little has been done in the field of COTS systems maintenance. In this paper we explore the COTS systems maintenance process from a knowledge-related perspective. To this end, we conducted an empirical study within a software project that is responsible for COTS system integration and maintenance. Following the findings of this study, we propose a new model for improving knowledge capture by examining the communication between COTS system players and stakeholders and utilizing knowledge management tools.",
keywords = "COTS, Knowledge management, Model, Software maintenance",
author = "A. Segal-Raviv and Meira Levy and Irit Hadar",
note = "Publisher Copyright: {\textcopyright} 2013 IADIS.; IADIS International Conference on Information Systems 2013, IS 2013 ; Conference date: 13-03-2013 Through 15-03-2013",
year = "2013",
month = jan,
day = "1",
language = "الإنجليزيّة",
series = "Proceedings of the IADIS International Conference Information Systems 2013, IS 2013",
pages = "312--316",
editor = "Pedro Isaias and Nunes, {Miguel Baptista} and Philip Powell and Luis Rodrigues",
booktitle = "IADIS International Information Systems Conference 2013",
}