@inbook{2163711330df4b8e8e85522201975425,
title = "Changing the other party{\textquoteright}s attitude with high quality listening",
author = "Guy Itzchakov and Kluger, {Avraham N.}",
year = "2019",
language = "American English",
isbn = "9781641054805",
series = "American Bar Association",
publisher = "American Bar Association",
pages = "129--134",
editor = "Schneider, {Andrea Kupfer} and Christopher Honeyman and {Kupfer Schneider}, Andrea and Chris Honeyman",
booktitle = "Negotiation Essentials for Lawyers",
address = "United States",
}