Building global capabilities: A study of globalizing professional service firms

Research output: Contribution to journalReview articlepeer-review


This paper examines how globalizing service firms can build the capabilities needed for effective international operations. Beginning with a brief review of relevant literature, it then provides theoretical bases for exploring managerial and organizational capabilities in the globalizing professional service firms (PSF). Against a backdrop of institutional theory, aspects of the resource-based view of the firm are incorporated to help understand what it may take for a firm to transfer its capabilities across national borders and across foreign intra-firm boundaries. We then consider evidence from the recent globalization of PSFs in five managerial and organizational areas in which contemporary PSFs should and do develop capabilities to improve their effectiveness in the global context.

Original languageAmerican English
Pages (from-to)1593-1607
Number of pages15
JournalService Industries Journal
Issue number10
StatePublished - 1 Jan 2012


  • capabilities
  • global strategies
  • institutional theory
  • integration
  • professional service firms

All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Management of Technology and Innovation


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