Analyzing organizational routines in online knowledge collaborations: A case for sequence analysis in CSCW

Brian C. Keegan, Shakked Lev, Ofer Arazy

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Research into socio-technical systems like Wikipedia has overlooked important structural patterns in the coordination of distributed work. This paper argues for a conceptual reorientation towards sequences as a fundamental unit of analysis for understanding work routines in online knowledge collaboration. We outline a research agenda for researchers in computer-supported cooperative work (CSCW) to understand the relationships, patterns, antecedents, and consequences of sequential behavior using methods already developed in fields like bio-informatics. Using a data set of 37,515 revisions from 16,616 unique editors to 96 Wikipedia articles as a case study, we analyze the prevalence and significance of different sequences of editing patterns. We illustrate the mixed method potential of sequence approaches by interpreting the frequent patterns as general classes of behavioral motifs. We conclude by discussing the methodological opportunities for using sequence analysis for expanding existing approaches to analyzing and theorizing about co-production routines in online knowledge collaboration.

Original languageAmerican English
Title of host publicationProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
Pages1065-1079
Number of pages15
ISBN (Electronic)9781450335928
DOIs
StatePublished - 27 Feb 2016
Externally publishedYes
Event19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016 - San Francisco, United States
Duration: 27 Feb 20162 Mar 2016

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
Volume27

Conference

Conference19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
Country/TerritoryUnited States
CitySan Francisco
Period27/02/162/03/16

Keywords

  • Online knowledge collaboration
  • Organizational practice
  • Peer production
  • Routines
  • Sequence analysis
  • Socio-technical system
  • Wikipedia

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

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