"לשחות במים סוערים": התמודדות של ארגונים חברתיים במצבי אי-ודאות–סגר הקורונה הראשון כמקרה מבחן

Managing an organization in crisis has always been a tremendous challenge.It is even greater in the current era of complexity, uncertainty, chaos and unpredictable, accelerated changes. Upon the outbreak of the COVID-19pandemic in January 2020, social organizations were forced to cope with the unknown, tested by the challenge of preparedness for crisis and uncertainty.The present qualitative study addresses how social organizations handleuncertain situations by examining their coping with the first COVID-19lockdown as a test case. It is informed by semi-structured interview with twelve directors of social organizations from the public and third sectors in Israel. Thematic analysis identifies seven core areas in the organizations’ coping with the first lockdown, all consistent with the theoretical literature.The authors analyze the seven areas that emerged from the findings and offerrecommendations to social organizations, which will help them prepare for situations of uncertainty and other future emergencies.