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Dive into the research topics where Galit Yom-Tov is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Collaborations and top research areas from the last five years
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The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes
Daw, A., Castellanos, A., Yom-Tov, G. B., Pender, J. & Gruendlinger, L., Mar 2025, In: Management Science. 71, 3, p. 2635-2656 22 p.Technion - Israel Institute of Technology
Research output: Contribution to journal › Article › peer-review
Open Access -
Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
Ashtar, S., Yom-Tov, G. B., Rafaeli, A. & Wirtz, J., Nov 2024, In: Journal of Service Research. 27, 4, p. 525-542 18 p.Technion - Israel Institute of Technology
Research output: Contribution to journal › Article › peer-review
Open Access -
CLOSING THE SERVICE: CONTRASTING ACTIVITY-BASED AND TIME-BASED SYSTEMATIC CLOSURE POLICIES
Castellanos, A., Daw, A., Ward, A. & Yom-Tov, G. B., 2024, 2024 Winter Simulation Conference, WSC 2024. p. 2440-2451 12 p. (Proceedings - Winter Simulation Conference).Technion - Israel Institute of Technology
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation
Chen, M., Baron, O., Mandelbaum, A., Wang, J., Yom-Tov, G. B. & Arber, N., Jul 2024, In: Manufacturing and Service Operations Management. 26, 4, p. 1211-1228 18 p.Tel Aviv University, Technion - Israel Institute of Technology
Research output: Contribution to journal › Article › peer-review
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Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance
Westphal, M., Vössing, M., Satzger, G., Yom-Tov, G. B. & Rafaeli, A., 1 Jul 2023, In: Computers in Human Behavior. 144, 107714.Technion - Israel Institute of Technology
Research output: Contribution to journal › Article › peer-review